This Privacy Policy explains how Hot Air Balloon Cappadocia (hotairballooncappadocia.com) collects, uses, and protects personal information when you use our website or book services with us.
By using our website or making a booking, you agree to the terms outlined in this Privacy Policy.
This policy applies to all services provided by Hot Air Balloon Cappadocia, including:
- hot air balloon flights
- Cappadocia tours and activities
- tour packages
- airport transfers
- accommodation arrangements
Information We Collect
This may include:
- full name
- email address
- phone number
- nationality
- passport information (for certain tour services)
- hotel details
- travel dates
- payment information
We only collect necessary information to process bookings and provide services.
How We Use Your Information
Your personal information may be used for the following purposes:
- processing reservations and bookings
- confirming travel services
- contacting you regarding your booking
- providing customer support
- improving our website and services
- complying with legal and regulatory requirements
Your information will only be used for the purposes described in this policy.
Payment Information
Payments made through our website are processed via secure third-party payment providers.
Hot Air Balloon Cappadocia does not store full credit card information on its servers.
Payment providers may include secure systems such as:
- Stripe
- PayPal
- bank payment gateways
These providers process payments in accordance with their own privacy and security policies.
Sharing Your Information
To provide travel services, we have to share certain information with trusted partners, such as:
- balloon flight operators
- tour guides
- transportation providers
- hotels
- payment processors
These partners only receive the information necessary to deliver the booked service.
We do not rent, sell, or trade personal information to third parties for marketing purposes.
Cookies
Our website uses cookies to improve the browsing experience.
Cookies help us:
- understand how visitors use the website
- improve website performance
- remember user preferences
Cookies do not store sensitive personal information.
Visitors can control or disable cookies in their browser settings.
Data Protection
To protect personal information against unauthorised access, misuse, or loss, we take reasonable security measures.
These measures include:
- secure servers
- encrypted payment systems
- restricted access to personal data
However, no online system can guarantee complete security.
Your Rights
Depending on your location, you may have the right to:
- request access to your personal data
- request correction of inaccurate data
- request deletion of personal data
- object to certain types of data processing
To make such requests, you may contact us using the details provided below.
Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites. Visitors should review the privacy policies of any third-party sites they visit.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or website operations.
The latest version will always be published on this page.
Contact Information
If you have any questions regarding this Privacy Policy or how your data is handled, please get in touch with us.
Hot Air Balloon Cappadocia is operated by SAILNSTAY, a licensed travel agency in Turkey registered under national tourism regulations.
Head Office (Antalya – Demre)
- Agency Name: SAILNSTAY
- TURSAB License No: 8812
- Phone: +90 242 871 88 12
- Email: demre@sailnstay.com
- Address: Alakent Mah. Karabucak Cad. No:13/1, Demre / Antalya, Türkiye
- Regional Authority (BTK): Bati Akdeniz
Cappadocia Branch (Göreme)
- Agency Name: SAILNSTAY (Cappadocia Branch)
- TURSAB License No: 8812
- Email: cappadocia@sailnstay.com
- Address: İsali-Gaferli-Avcılar Mah. Demirhan Sok. No:4, Göreme / Nevşehir, Türkiye
- Regional Authority (BTK): Kapadokya
